How to Handle Employee's Accommodation Requests and Identify Requests that Just Aren't Reasonable

The ADA Amendments Act made managing your ADA responsibilities tougher by substantially changing certain compliance requirements. Specifically, the law broadened the list of major life activities to include "major bodily functions", creating a way for employees to game the system. In fact, it's been reported that some dishonest employees are asking their doctors to write out, specifically, what they want as an accommodation!

This must-attend training session will help to ensure you are current on the law, understand how to identify true, qualified disabilities, how to handle employee accommodation requests, and how to handle requests that are unreasonable and may create an undue hardship on the employer.

Learning Objectives:

This training session will help you to understand:

• The ADA Amendments Act (ADAAA), including significant changes in what constitutes a disability
• How to determine if an employee has a qualified disability - and how to document appropriately
• How to identify specific challenges when handling issues involving mental disabilities such as Bipolar Affective Disorder, Post Traumatic Stress Syndrome, Depression, and others
• How to manage the balancing act of providing reasonable accommodations while also handling the "sticky issues" such as declining employee performance, absenteeism, and unreasonable requests
• How to document an “undue hardship” to provide the basis for denying an employee a reasonable accommodation

Guest Speaker:

Natalie Ivey, MBA, SPHR, SHRM-SCP
President & CEO
Results Performance Consulting, Inc.

Natalie Ivey is President & CEO of Results Performance Consulting, Inc., (RPC) a consulting, training, and private investigations firm she founded as a start-up in 2002. In the past 19 years, Natalie has expanded RPC into a company that provides employers with risk management guidance and expertise through effective leadership, HR, and Employee Relations consulting and training programs and assistance with internal investigations.

Prior to founding RPC, Natalie worked in corporate leadership positions in operations management, asset management/security, labor relations, organization development, and HR Management with global brands: Hilton, Avis, Budget Rent a Car, and American Express. During her years with these brands, she routinely partnered with corporate security, fraud and risk departments and external investigators on conducting internal investigations involving theft and misuse of assets, substance abuse, harassment, discrimination, retaliation, FMLA abuse, workers compensation fraud, and labor and employee relations’ issues. In her current role at RPC, she consults with organizations on implementing effective employee relations’ strategies and processes and as a private investigator she assists her clients with internal investigations involving employee misconduct. Natalie also routinely designs and facilitates customized training programs for organizations that have been mandated by an EEOC consent decree to provide specific contact hours of EEO compliance and internal investigations training for internal HR,
ER, Health & Safety, Security, and Ethics and Compliance team members.

Natalie is the author of How to Conduct Internal Investigations: A Practical Guide for Human Resource Professionals, which received a great book review in SHRM’s HR Magazine and ASIS International's publication, Security Management Magazine. Her latest book, How to Keep HR from Being the Employee Complaint Department, has received rave reviews from the HR community as she dedicated the book to all HR professionals. The book provides strategies and best practices for how to help HR professionals diplomatically push back on issues HR doesn’t own, how to manage escalating employee relations’ caseloads, and make significant improvements in personal work/life balance. 

Her academic credentials include an AS degree in Travel and Tourism Management from Johnson & Wales University, a BS degree in Business Management from the University of Phoenix, and an MBA in Management from Western International University. She also possesses the Senior Professional in Human Resources (SPHR) certification from the Human Resources Certification Institute and the SHRM-SCP certification from the Society for Human Resource Management. Natalie is an internationally known speaker within the HR profession and is a frequent guest speaker at HR conferences and university symposiums. She has earned a reputation for her expertise in improving leadership performance, improving labor and employee relations, minimizing legal exposure in employment practices, and helping organizations achieve a return-on-investment from training and performance improvement initiatives.

Rpchr.com | HR-investigations.com | (800) 517-7129 | [email protected]

Thank you to our Meeting Sponsor!