Handling Employee Complaints with Confidence: An Introduction to HR-Led Workplace Investigations 

Handling employee complaints and internal investigations can quickly pull HR into high-risk, high-drama situations. In this session, HR Consultant and Private Investigator, Natalie Ivey, MBA, SPHR, SHRM-SCP, LPI will provide HR professionals with a practical introduction to conducting effective workplace investigations. Attendees will gain key insights into handling the intake of employee relations issues, when an investigation is necessary, how to approach interviews and documentation, and common pitfalls that can undermine credibility and outcomes. Designed as a fast-paced, foundational overview, this program offers actionable tips and best practices that HR can apply immediately and provides a strong foundation for continued skill development. 

Natalie Ivey, MBA, SPHR, SHRM-SCP, is a seasoned HR professional, speaker, and educator with more than 20 years of experience in employee relations, workplace investigations, and compliance. She is the founder of RPC HR Consulting and a Licensed Private Investigator, a rare combination that brings a practical, real-world perspective to HR-led investigations. Natalie has led hundreds of workplace investigations and is known for helping HR professionals cut through emotion and complexity to focus on facts, sound decision-making, and defensible outcomes. She is a sought-after speaker for SHRM chapters and corporate speaking engagements nationwide and hosts The HR Investigations Podcast at rpchr.com.