Civility in the Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year.

 Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing on basic social values. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

 To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. The benefits to Civility In The Workplace are many and will pay off immensely in every aspect of your job.

 Learning Objectives

 Improved Communication: Review the elements of effective communication and professional behavior, including business etiquette and respect in the workplace

 Conflict Resolution: Understand styles of conflict resolution and how we can agree to disagree, agreeably.

 Next steps: Offer attendees a go-forward plan for implementing civility practices in their workplace.

Alan Bernstein, SHRM-SCP is owner and Chief Human Resource Consultant of HR Office Savers, Inc. Alan advises small business clients on employment practices and Human Resources solutions related to staffing, compliance, employee relations, compensation, outplacement, and more.                   

Alan serves on the Executive Committee of SHRM Florida as Council Secretary. He is a Board Member of LEAD Brevard, past president of the Space Coast Human Resources Association, and teaches the HR Certification preparation class for SHRM-CP and SHRM-SCP at Eastern Florida State College. Additionally, he has been voted Best Consultant on the Space Coast, SHRM Florida Volunteer of the Year, and Melbourne Regional Chamber of Commerce Ambassador of the Year. Alan is active with his local community and provides free resume writing and job search seminars to local non-profits virtually and in-person. Prior to launching his business in 2018, Alan held a series of Human Resource leadership positions of increased responsibility. He has worked across many areas of human resources, with extensive experience in delivering strategic staffing and retention plans for both small and large organizations throughout his career. He holds a bachelor’s degree in psychology from The University of Buffalo, is Six Sigma Green Belt Certified, and is a Senior Certified Professional with the Society of Human Resource Management. Originally from New York, Alan and his family have resided in Central Florida since 2016.