Emotional Intelligence (EQ) for Managers

 The World Economic Forum’s ‘Future of Jobs’ Report states that self-awareness, empathy and emotional intelligence will be some of the most in demand job skills by 2030. It is therefore critical that leaders understand why developing these skills is critical to team and wider business success. Simply put, managers with high emotional intelligence (EQ) combined with a high IQ tend to lead people better to achieve organizational results. Incorporating an understanding of EQ into your team can increase team effectiveness, positively impact relationships both inside and outside of the workplace and have a positive impact on key deliverables.
 More and more, organizations are discovering that emotional intelligence skills in managers are a vital component of their organization’s success. Great managers know how to bring out the best of people — EQ is a vital part of that skill set.
In this engaging and participative session, participants spend time understanding the key components of emotional intelligence, identify highly effective communication techniques, recognize why EQ is as important as IQ and discuss the attributes of emotionally intelligent managers.

 Program Learning Objectives

 - Define Emotional Intelligence (EQ)
- Recognize why EQ is an essential component of any successful team
- Understand the importance of acknowledging preferences when enhancing EQ
- Explore the attributes of Emotionally Intelligent Managers
- Consider how to influence others through EQ and effective communication

Mark Griffiths is a Client Partner at Newleaf Training and Development, who create and deliver customized training solutions, and oversees the East Coast office in Orlando. Mark has personally gained over 24 year’s experience in the training, eLearning, recruitment and staff development industry - working with non-profit, education and privately held organizations such as AAA, Boston Scientific, CBRE, Citrix, Hilton Grand Vacations, IFCO, McGraw-Hill, Randstad and Suddath to create and deliver high impact blended training solutions incorporating a range of innovative instructor-led and online eLearning techniques to enhance employee engagement and achieve business outcomes. Originating from the UK, Mark has lived in Oviedo, Florida since 2016, has been married for 17-years to Christina and has an 19-year old daughter called Scarlett.